Abstract

          The study on the public Service of the Central Juvenile Family Court to in accordance with the Four Sangahavatthu aims : (1) to study its service provision in clients’ perspective in order, (2) to compare clients’ expectation with service acquirement, classified by pesonal factors, and (3) to study problems, obstacles and the path to adapt the Four Sangahavatthu-s principle to service provision in the Central Juvenile and Family Court.

                   This research is conducted by survey research method and representative samplings consist of 209 clients in the Central Juvenile and Family Court. The research data is collected by questionnaires that invented by researcher with reliability equal to 0.916. Moreover, the data is analyzed by optimization of frequency, percentage, average, standard deviation, t-test. It is also analyzed by the one-way ANOVA and differentiates the dual average with Least Significant Difference: LSD).

The findings of this research as follows:

          1. The average of the Public services of the Central Juvenile Family Court to the public in accordance with the Four Sangahavatthu-s is in abundance with the point of 3.81 in overview. And when considered on review as Dana: generosity, Piyavaca: kindly speech,Atthacariya : useful conduct, respectively and Samanattata : even equal treatment, shown that Public Opinion is in high level aspects.

          2. The comparison of client’s opinion on the Public services of the Central Juvenile Family Court in accordance with the Four Sangahavatthu-s, in aspects of individual factors, it finds the factors that make no different opinion consist of gender, age, educational background, occupation, monthly income and service experience.

          3. The problems and obstacles to the Public services of the Central Juvenile Family Court to the public in accordance with the Four Sangahavatthu-s, the research finds that the most important obstacles are the lack of staffers with service mind, the lack of good coordination, the lack of experience and professional expertise, and the lack of knowledge and ability. Consequently, it initiates the belated operation, inefficiency and ineffectiveness.

          4. Recommendations for solution of the above obstacles are the organization should implant staffers in the service mind, be proactive in service provision, develops ability of staffers into professional expertise. Besides, the organization should directly acknowledge the problem from its clients and put into organizational development plan.